Aloha! E komo mai — you are welcome here! May your tour of duty here be a rewarding, enjoyable experience. The key to a successful move to Hawaii is obtaining the correct information beforehand. Reading this publication and taking the time to familiarize yourself with all the services and facilities available to you will better prepare you for your move to Hawaii.
Before you arrive, you should have your orders with you.
The key to a successful transition is your sponsor. Commands are required to provide you with a sponsor to ease your transition during your move.
Your sponsor at your new duty station can assist you in many ways, such as helping arrange your Temporary Lodging Allowance, providing transportation from the airport to temporary quarters, helping make pet quarantine arrangements, showing you around the base and giving you general information about the community and on-base facilities well in advance of your move.
Your sponsor has probably lived here for a while and can help you find the best places to live, schools, education, recreation and important information for pets.
Make sure you contact your sponsor as soon as possible before leaving for Hawaii. If you haven’t heard from your sponsor or don’t have one, contact your unit.U.S. Marine Corps Forces, Pacific Headquarters and Service Battalion S-1
Building 1 808-477-8365
After hours 808-477-5806
Your sponsor should meet you at the airport upon arrival with arrangements for your transportation and lodging. Marines can check in at the USO Hawaii liaison desk at the airport. The USO can call your gaining duty station for transportation and provide a variety of assistance.
The USO has two locations in Hawaii: Honolulu International Airport, between baggage claims E and F on the ground level, and at Hickam Air Mobility Command Terminal. The USO airport center is open 8 a.m. to 11 p.m. daily; however, the soldiers at the liaison office are under order to wait for the last flight of the evening to come in prior to leaving. If flights are delayed, the liaison office will wait until the last person leaves the plane. The USO at the Hickam AMC terminal is open 6 a.m. to 6 p.m. daily. For more information, call 808-836-3351.
The Temporary Lodging Allowance is for military personnel arriving on permanent change of station orders pending availability of government quarters or completion of arrangements for other permanent living accommodations when government quarters are not available. TLA is not paid in advance. Instead, it is paid after filing a completed claim with receipts and endorsements. TLA reimbursement claims are forwarded to the Finance Office at the conclusion of each 10-day increment; reimbursements are then electronically deposited within 72 to 96 hours. Arrival TLA can be authorized for a maximum of 60 days.
To be eligible for TLA, several conditions must be met. First, service members must have their orders endorsed with the reporting time and date as soon as possible after arriving on island. No reimbursement will be made for any temporary lodging prior to the report date endorsed on your orders. The first day of reporting in will be a non-TLA day for the member. The cost of lodging incurred for the first day will be at the member’s expense until their travel claim is settled and they are in a “per diem status.” A supplemental claim then will be submitted to the Finance Office for reimbursement of the first day’s expenses.
Next, to be eligible for TLA, a sponsor or member must first check with the Temporary Lodging Facility, 808-254-2806, and the MCB Hawaii Family Housing Office, 808-257-2676, to see if government quarters are available. If they are, they must be used. If government quarters are not available, service members must obtain a nonavailability statement. Bona fide and geographical bachelors must check into the BEQ or BOQ to obtain a room assignment. If there is no permanent room available, they may be issued a nonavailability statement authorizing TLA assistance.
Before securing reservations at an off-base hotel, the member or sponsor must ensure that the hotel is TLA-approved. Unless the Housing Office (for married personnel) or the BEQ or BOQ (for bona fide and geographical bachelors) establishes an occupancy date for quarters immediately upon receiving the application for government quarters, the service member must initiate an “aggressive housing search.” To fulfill this requirement, a service member must visit a minimum of five to 10 places in their price range that meets their needs, per 10-day increment. TLA will be terminated for failure to aggressively seek a suitable place to live.
Also, to be eligible for TLA, a service member must be on a 36-month tour or have a CMC waiver. Plus, only command-sponsored dependents may receive arrival TLA. Personnel arriving in Hawaii under PCS orders accompanied by dependents, or who anticipate the arrival of dependents within 60 days, must register with the Housing Office and apply for government housing within five days of reporting in to be eligible for TLA. Members whose dependents will not arrive in Hawaii for more than 60 days after the reporting date must apply for government housing no later than 60 days prior to the anticipated arrival date of the dependents.
Marine Corps temporary lodging facilities are available at Kaneohe Bay. For more information, visit www.mccshawaii.com/lodge.
All newly arrived service members who will be assigned to U.S. Marine Corps Forces, Pacific at Camp H.M. Smith and are accompanied by command-sponsored dependents are required to report to Housing’s Leeward Satellite Division in Building 600. For more information, call 808-477-0488 or email email@example.com.
Members of other services assigned to duty at MarForPac may apply for MCB Hawaii quarters. Marine Corps senior officers (grade zero to six and above) assigned to MCB Hawaii Camp H.M. Smith will compete equally for Commander, Navy Region Hawaii Pearl Harbor housing. For more information, call 808-474-1820 or 808-474-1821 or email firstname.lastname@example.org.